Shipping policy
Last updated: July 12, 2026
We ship every Pethium order anywhere in the UNITED STATES. Processing usually takes 1–3 business days, then delivery follows with the carrier. You receive a tracking link by email as soon as your order ships.
Overview
This policy explains how and when we ship, what it costs, how long it takes, and what happens if something goes wrong in transit. It's written in plain language.
Where We Ship
Pethium currently ships anywhere in the UNITED STATES.
We don't ship internationally yet. We're working on it — join the waitlist on our site and we'll let you know as soon as we're available in your country.
Processing Times
Orders are processed Monday through Friday, excluding holidays.
- Most orders are processed and handed to the carrier within 1–3 business days.
- Orders placed after the daily cutoff, on weekends, or on holidays begin processing the next business day.
- During launches, promotions, or peak periods, processing may take a day or two longer. If we expect a significant delay, we'll tell you.
Shipping Methods, Rates, and Delivery Times
| Method | Cost | Estimated Time* |
|---|---|---|
| Standard (USPS / UPS / FedEx) | $9.99 — free on orders over $50 | 5–12 business days after shipping |
| Express | Calculated at checkout | Faster, depending on region |
Delivery times are estimates, not guarantees. They start when the carrier picks up your package, not when you place your order. Total time to your door = processing + delivery.
Tracking Your Order
As soon as your order ships, we email you a tracking number and link. If you have an account, tracking also appears in your order history. Allow up to 24 hours for tracking to show movement.
If your tracking hasn't moved for 3 business days or more, write to us at hello@pethium.com and we'll follow up with the carrier.
Wrong Address or Order Changes
Double-check your shipping address at checkout — it's the most common cause of problems.
If you spot an error, email hello@pethium.com as soon as possible. If the order hasn't shipped yet, we'll fix it. Once the order is with the carrier, we can no longer change the address and aren't responsible for orders sent to an incorrectly entered address. If a package comes back to us because of a wrong address, we'll reship it after confirming the correct details.
Late, Lost, or Stolen Packages
- Carrier delays. Once your order is handed to the carrier, delivery is in their hands. We aren't responsible for delays caused by carriers, weather, customs, or events outside our control — but we'll always help you sort it out.
- Marked delivered but missing. Check around your home and with neighbors, and allow 24–48 hours — carriers sometimes scan packages early. If it still doesn't appear, write to us and we'll open an investigation with the carrier.
- Actually lost. If a package is confirmed lost in transit, we'll send a replacement or a refund — your choice.
Damaged in Transit
If your order arrives damaged, email hello@pethium.com within 7 days of delivery with a photo of the packaging and product. We'll send a replacement at no cost — no return required. (Also covered in our Refund Policy.)
International Orders
When we launch internationally:
- Rates and estimated delivery times will be shown clearly at checkout.
- Any customs duties or import taxes will be included in the displayed price or shown at checkout — never a surprise at your door.
- The same 60-Day Money-Back Guarantee will apply.
Contact
Questions about a shipment or this policy? Email: hello@pethium.com · Subject: Question — Shipping · Site: pethium.com · Response time: within 1 business day, often faster.